1. Our business

1.1 Ethical conduct

As a leading provider of communications services, NextGenTel has a responsibility to act as a good corporate citizen in all the markets in which we operate. At NextGenTel we recognize and perform the obligations we have towards our people, investors, customers, suppliers, competitors and the community as a whole. We believe our reputation, together with the trust and confidence of those with whom we deal, to be one of our most valuable assets. In order to keep this reputation and trust, we demand and maintain the highest ethical standards in carrying out our business activities.

All of our employees are required to abide by our ethical policy, which outlines NextGenTel’s core values and approach to doing business. The protection of our reputation is of fundamental importance, and employees are aware of the disciplinary implications of breaches of policy. The policy helps to uphold the reputation of our company and staff, and maintains public confidence in NextGenTel.

Our people are encouraged to promptly report any potentially illegal, improper and/or unethical conduct that they become aware of at their workplace or in connection with their work. We believe we have an environment that enables our people to raise genuine and legitimate concerns internally. However, in the event that our people believe their reporting to line management may result in harassment, victimization or undue distress, they may contact employee representatives or HR support to report matters. HR provides an opportunity for concerns to be investigated and ensures appropriate action is taken to resolve the matter effectively.

1.2 Customers

We operate a highly effective and efficient organization, focused on meeting customer objectives. Our aim is to provide products and services which give fair value and consistent quality, reliability and safety in return for fair reward. We operate policies of continual improvement, of both processes and the skills of our staff, to take best advantage of advances in technology. This safeguards our operations for the future, ensuring that we continue to add value to our customers’ businesses.

We have clear and strong lines of communication which allow us to respond quickly and efficiently to customer and market requirements. Our sales effort and delivery capability are aligned in order to ensure that we can successfully and consistently deliver what we promise.

1.2.1 Customer integrity

We strongly believe that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship. In the course of its operations, NextGenTel has access to customer data for processing and storing. When handling data, NextGenTel and its business partners shall take into account NextGenTels customers’ rights to maintain personal integrity and privacy.

NextGenTel complies with applicable laws and regulations on the freedom of speech, the right to privacy and personal integrity as well as on personal data retention. NextGenTel will endeavor to prevent any unauthorized access to personal information. NextGenTel does not process personal data other than as allowed by applicable legislation.

1.2.2 Customer safety

NextGenTel actively works to prevent fraud and abuse of its communications services. Therefore, NextGenTel offers several tools to prevent exposure to unwanted content. We are particularly careful in protecting the safety of children and young adults in this regard.

When in use, electric equipment emits radiation and creates electromagnetic fields (EMF). In handling EMF related to its networks, NextGenTel follows recommendations made by relevant authorities.

1.3  Business partners and suppliers

As with our relationships with our other stakeholders, we aim to develop relationships and improve networking with business partners and suppliers based on mutual trust. We believe one of our major strengths is our approach to alliances and partnerships with suppliers.

NextGenTel’s contractual relationships with suppliers and vendors, dealers and customers are important elements of the company’s success. Supplier, vendor selection and purchasing decisions must be made objectively and in NextGenTel’s best interests, striving for the best deal by evaluating costs, requirement fulfillment, expected delivery capability, quality and other relevant factors.

NextGenTel will always ensure that business decisions are made without any unjustified influence from a third party. Suppliers and vendors which are proven to attempt to unduly influence TNextGenTel’s purchasing decisions may be excluded from any future transaction with the NextGenTel Group.

1.4 Environment

The company believes that, by their nature, our operations have a minimal impact on the environment. However, we acknowledge that there are inevitable environmental impacts associated with daily operations. We aim to minimize any harmful effects.

In the course of our operations we seek to identify opportunities to reduce consumption of energy, water and other natural resources. We also strive to re-use and recycle where possible and dispose of non-recyclable items responsibly, thereby minimizing our impact on the environment.

It is anticipated that by adopting simple, environmentally friendly initiatives, the company will raise awareness amongst stakeholders and the wider community.

1.5 Anti-corruption

None of NextGenTel’s employees or business partners may offer, ask, give or accept, directly or indirectly, any undue advantage for personal gain from any third party, unless it can be constituted as being within the boundaries of accepted business practices such as representation and reasonable hospitality given in the ordinary course of business. Anti-corruption is a part of the company’s ethical guidelines.

In most countries gifts or benefits to government employees or public officials are considered a violation of law or regulation. NextGenTel’s employees or business partners must not offer money or any gift to an official or employee of a governmental entity, except for symbolic gifts of insignificant monetary value provided this is allowed by all applicable laws. No corruption incidents have been reported or registered.

352,000 customers in total

(Customer figures last updated as per Q2/17)

Norway consumer

Broadband 120,500

VoIP 44,200

Mobile 38,500

TV 20,800

Norway business

Internet 17,400

VoIP 9,100

Mobile 16,600

International markets

Netherlands 69,400

Denmark 11,000

Switzerland 4,600

NextGentel
NextGenTel Holding ASA | Harbitzalleen 2A, 0275 Oslo | Postboks 54 Skøyen, 0212 Oslo | Telephone: (+47) 21 96 49 09 | irSPAMFILTER@nextgentel.com | Design and development: Byte
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